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2013. augusztus 05.

SONY új support szolgáltatások

A meglévő PrimeSupport szolgáltatások mostantól bővíthetők PrimeSupport Plus szolgáltatásra.
If you require even more comprehensive after-sales support to protect your investment, you can upgrade from one of our standard PrimeSupport packages to a PrimeSupport Plus agreement, ensuring the ultimate service support for your Sony equipment.

See at-a-glance the extra benefits of PrimeSupport Plus.

  PrimeSupport Pack 1 PrimeSupport Pack 2 PrimeSupport Plus
Duration 2 years 2 years 1, 3 or 5 years
Multi-lingual helpdesk: HDC products Mon-Fri 09:00-18:00 CET Mon-Fri 09:00-18:00 CET Mon-Fri 09:00-21:00 CET
Multi-lingual helpdesk Sat & Sun 09:00-19:00 CET Mon-Fri 09:00-18:00 CET Mon-Fri 09:00-18:00 CET Mon-Sat 09:00-21:00 CET
Expert diagnosis x x x
Guaranteed turnaround time 7 days   5 days
Product collected and returned to customer x x x
Loan unit available x if repair takes longer than 7 days   x Next business day if repair cannot be effected remotely
Spares availability Standard Standard Next business day if repair takes longer than 5 days